The customer community licenses come in two flavors: per user or pooled logins. Customer Community / Customer Community Login ![]() ChatterExternalĪllows your clients access to Chatter groups at no additional cost. Chatter FreeĪccess standard Chatter people, profiles, groups, and files without a Salesforce license at no additional cost. IdentityĪccess to Identity features such as the App Launcher, included with all paid user licenses in Enterprise, Performance, and Unlimited Editions. Knowledge Only UserĪccess to the Salesforce Knowledge app only. App SubscriptionĪccess to a Light App or Enterprise App, neither of which include CRM functionality. Not available for new customers, this is designed for users who need access to one custom app but not to standard CRM functionality. Users will be able to see accounts and contacts and also use report and dashboard functionality. Salesforce PlatformĪccess to custom apps but not to standard CRM functionality, such as Leads, Opportunities, Forecasts, Cases, and Solutions. For example, a Sales Cloud license will include access to Leads, Opportunities, and Forecasts. Often discussed in terms of clouds (i.e., Sales Cloud, Service Cloud, etc.), these licenses give users access to Salesforce’s standard functionality for that cloud. Salesforce User License Typesįull access to standard CRM and functionality. ![]() ![]() ![]() In an effort to clear the fog, we’ve outlined the most common license types and what type of access they grant. When it comes to Salesforce user licenses, things can feel overwhelming.
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